Refund & Cancellation Policy

Refund & Cancellation Policy

Returns & Cancellations

We do not accept returns or cancellations for change-of-mind orders.

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with a complete unboxing video. To qualify:

  • Record a 360° video of the intact outer package before opening
  • Continue filming as you open the parcel — do not cut, fast-forward, or edit the video

We are not responsible for loss or damage without unboxing video proof submitted within 24 hours of delivery.

Once we receive and verify your video, our team will confirm your claim and process a refund for the affected product.

Refund Method

At AV Miniature (“we”, “our”, or “us”), customer satisfaction is important to us. If a refund is approved in accordance with this Refund & Cancellation Policy, it will be processed using the following method:

  • Refunds for prepaid orders will be processed back to the original payment method used at the time of purchase (Credit Card, Debit Card, UPI, Net Banking, Wallet, etc.) through our payment partner, PayU.
  • Refunds will be credited only to the original source of payment and cannot be transferred to a different payment account or third-party account.

Refund Process

  1. The customer submits a refund or return request through our customer support channels.
  2. Our team reviews the request and may ask for supporting information such as the Order ID, photographs of the product, or proof of damage, where applicable.
  3. Once the request is approved, the refund will be initiated within 3–5 business days.
  4. After the refund has been initiated, the amount is typically credited by the customer’s bank or payment provider within 5–10 business days. The exact timeline may vary depending on the customer’s bank, card issuer, or payment service provider.

Partial Refunds

Partial refunds may be issued in situations such as:

  • Only part of an order is returned or cancelled.
  • The returned product is not in its original condition, where permitted under this Refund & Cancellation Policy.
  • Any other circumstance where a partial refund is applicable in accordance with this Refund & Cancellation Policy.

Shipping Charges

Shipping and handling charges, if any, are generally non-refundable unless:

  • An incorrect product was delivered.
  • The product was received damaged.
  • The return is due to an error on our part.

Order Cancellation

If an order is cancelled before dispatch, a full refund of the amount paid will be initiated to the original payment method.

Contact Us

Business information

  • Legal business name: AV Miniature Owned by Princi Gupta
  • Business type: Arts & Gifts

When you contact us, please include your Order ID, registered email address, and the reason for your request so we can respond quickly.

For a focused summary of how approved refunds are paid (PayU timelines and method), see our Refund Method and Process page.

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